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International patients

Dear patient or relative,

medbo (Medizinische Einrichtungen des Bezirks Oberpfalz - KU) has a long tradition in the medical treatment of international patients. Guests from all over the world have been coming to us for treatment for many years.

All patients who live abroad or in Germany and are not insured by a German health insurance company are regarded as international patients.

If an international patient decides to have medical treatment, his/her expectations are generally high and this decision is testament to his/her great faith in medical progress in Germany, in the specialists in our hospitals and clinics, and not least in our service.

In order to ensure that everything runs as smoothly as possible with regard to the treatment, all requests by international patients must follow the schedule below so that we can guarantee continuous administrative support from the first telephone call until you return home.

Schedule for international patients

You can contact us via the medbo Information Center Regensburg

  • Phone +49 (0)941/941-0
  • Fax +49 (0)941/941-1105
  • E-mail info@medbo.de
  • Visiting in person: Universitätsstr. 84, 93053 Regensburg, Germany
  • or the secretary's office of the respective head physician.

The Information Center or the secretary's office of the respective head physician will inform the patient billing department of your request.

You will be asked to provide the medical reports, and these will then be examined.

The respective head physician will draw up a plan of treatment for you.

The medical controlling and patient billing departments will prepare a cost estimate for you and the patient billing department will forward the cost estimate to you.

If you are interested in treatment

The secretary's office of the respective head physician will arrange a date for treatment with you. It will send a letter of confirmation to the German embassy (the basis for a visa being issued).

The patient billing department will clarify cost coverage.

Before you are admitted

The patient billing department will check the receipt of payment (advance payment).

Please note: Patient is not admitted (treatment) without advance payment* (bank transfer or cash deposit).

During your stay in hospital

The medical controlling and patient billing department will supervise the development of costs. It will impose a further advance payment if required.

The secretary's office of the respective head physician will help you to extend your visa if this is required.

When or after you are discharged

The patient billing and medical controlling departments will issue the total invoice. In the case of credit card payments, the bank fees will be charged to you.

In the case of overpayment, the patient billing department will reimburse you.

 

*unless an advance payment is not possible due to the patient's state of health (emergency)